Refund policy

Return & Refund Policy – Get Let

At Get Let, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

🔄 Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • Items must include original tags and packaging

  • A receipt or proof of purchase is required

To initiate a return, please contact us at:
📧 khanejazmr@yahoo.com

Return Address:
United Arab Emirates

Once your return request is approved, we will provide you with instructions on how to send your item back. Please note that items returned without prior approval will not be accepted.

📦 Damages & Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

❌ Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Customized or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on:

  • Sale items

  • Gift cards

If you’re unsure whether your item is eligible, feel free to contact us.

🔁 Exchanges

To exchange an item, we recommend returning the original product first. Once your return is approved, you can place a new order for the desired item.

🌍 EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Items must still meet return conditions:

  • Unused and in original packaging

  • With tags and proof of purchase

💰 Refunds

Once we receive and inspect your return, we will notify you about the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: up to 10 business days

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 khanejazmr@yahoo.com

📞 Contact Us

For any return or refund inquiries:

📞 +971 56 125 7507
📧 khanejazmr@yahoo.com
📍 United Arab Emirates

Thank you for shopping with Get Let!